BMG1614 Pop Quiz 7

Organizational change can best be defined as ________.

• rethinking the organization's target markets

• innovation that affects employees and customers

• a "cleaning house" of the top executives

• any alteration of people, structure, or technology

The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________ force of change.

• external

• internal

• marketplace

• economic

Lewin's three-step process is consistent with the ________ theory of organizational change.

• white-water rapids

• shallow waters

• smooth waters

• calm waters

"If it's not one thing, it's another. We just get used to doing things one way and suddenly that's not good enough anymore. It's a new machine here, a new manager there, changing customer demands-it never ends!" This is an example of the ________ metaphor.

• water over the dam

• calm waters

• white-water rapids

• falling water

If Kelly were to consider enhancing productivity by giving greater authority to her subordinates and increasing formalization, she would be considering ________ changes.

• structural

• technological

• people

• strategy

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of __________________.

• people change

• management change

• technological change

• structural change

An individual is likely to resist change because of the feeling ________.

• of achievement

• of uncertainty

• of personal gain

• that the change is in the organization's best interest

Which one of the following techniques for reducing resistance to change includes employee counseling, therapy, new skills training, or a short paid leave of absence.

• Negotiation

• Facilitation and support

• Manipulation and co-optation

• Coercion

People may resist change based on habit.

• TRUE

• FALSE

How can managers increase the likelihood of making change happen successfully?

• They should realize that they are just change agents, not change leaders.

• They should discourage entrepreneurial mindsets.

• They should give individual employees a role in the change process.

• They should adapt the changes made by their competitors.