Accommodation Terms

Greeting and registering of guests, dispensing

of room keys

(a)  

Organise guests departure, settling the

account, handing back of keys

(a)  

Change to a higher-class room, usually

without charge

(a)  

The hotel is fully booked

(a)  

A guest who does not arrive

(a)  

A guest who arrives who doesn’t have a

reservation

(a)  

To move a guest to another hotel because the

hotel is overbooked

(a)  

Payment by guest to guarantee a reservation

(a)  

Selling more rooms than are available

(a)  

The time of the year with less demand. This

could be due to weather or events etc.

(a)