Accommodation Terms

Greeting and registering of guests, dispensing

of room keys

Organise guests departure, settling the

account, handing back of keys

Change to a higher-class room, usually

without charge

The hotel is fully booked

A guest who does not arrive

A guest who arrives who doesn’t have a

reservation

To move a guest to another hotel because the

hotel is overbooked

Payment by guest to guarantee a reservation

Selling more rooms than are available

The time of the year with less demand. This

could be due to weather or events etc.