Hospitality

What is housekeeping?

• an operation inside of a hotel that deal with HR

• an operational department that deals with guest

• an operational department in a hotel

What are the roles of the housekeeping department?

• Establishing a welcoming atmosphere

• Providing linen in rooms

• Providing room service

• Providing health care

I am not apart of the housekeeping department.

• Accounts

• Security

• Public Space Cleaner

• Human Resources

• Laundry Workers

What is the mean purpose of the "Key Control"?

• To help guests into rooms

• To prevent crime

• To clean the rooms

• To help with order

How can a housekeeper protect themselves?

• Use more chemicals

• Diluting chemicals

• Wear gloves

• Not wearing mask

Which departments work along with housekeeping?

• Guest Department

• Food and Beverage

• Maintenance

• Engineering

Bleach are one of the most common items used

Write - True or False

(a)  

Glass cleaners can be used on chrome.

Write - True or False

(a)  

Housekeepers should report the following expect

• Pets

• A dirty room

• Missing furniture

• A rude guest

How often do the housekeeping department take inventories?

• 3 times per year

• 6 times per year

• 4 times per year

• twice per year