Business Etiquette (Petang)

You're scheduled to meet a business associate for working lunch and you arrive a few minutes early to find a suitable table. 30 minutes later your associate still hasn't arrived. Do you:

• order your lunch and eat?

• continue waiting and fuming that your associate isn't there?

• tell the head waiter you're not staying and give him our card with instructions to present it to your associate to prove you were there?

• after 15 minutes call your associate?

You've forgotten a lunch with a business associate. You feel terrible and know he's furious. Do you:

• write a letter of apology?

• send flowers?

• keep quiet and hope he forgets about it?

• call and set up another appointment?

When you greet a visitor in your office, do you:

• say nothing and let her sit where she wishes

• tell her where to sit?

• say "Just sit anywhere.

What is a polite way to turn down a dinner / party / reception invitation?

• Thank for the invitation and express genuinely your inability

• Just Ignore

• Think twice whether to inform or not

Who calls back when disconnected on the telephone?

• You have to call back

• Depends, the caller or receiver

• The individual who originated/initiated the call is responsible for calling back the other party.

When receiving a telephone call at work, should you say the name of the company?

• Introduce yourself first

• Answering the telephone at a business, it is polite to state the company’s name first in your greeting.

• Just say hello

What is the proper etiquette when using CALLER ID?

• Avoid greeting a caller by using his name before he says "Hello" and identifies himself.

• Just straight away greet

• Depends who is the caller

What is the proper way to answer the phone?

• Say..."Hello, this is Mr. Smith"

• Say phrases such as "Mr. Smith here!"

• simply "Hello".