TQM 3

Father of Quality Management is

• W. Edwards Deming

• Seiichi Nakajima

• Joseph M. Juran

• Philip Crosby

Quality Trilogy is also called....

• Juran's Trilogy

• Hentry Fayol's principle of management

• Toyota Production System

• None of the Above

While setting Quality objective, ________ to be considered.

• Customer need

• Organizational need

• Supplier need

• Worker need

TQM looks for companies to find improvement ideas for themselves. What is this called?

• Benchmarking

• Investigating

• Improvement copying

• Research

He is the first to broaden the thinking in quality control by emphasizing the importance of management and the need for a supportive infrastructure.

• Joseph Juran

• Philip Crosby

• William Edwards Deming

• Genichi Taguchi

Quality is synonymous to:

• zero defects

• fitness for use

• durability

• all of the above

The Juran Trilogy

• Quality Planning, Quality Management , Quality Control

• Quality Planning, Quality Control, Quality Improvement

• Quality Standard, Quality Process, Quality Schedule

• Quality Planning, Quality Control, Quality Development

The famous 14 points of Quality Management were introduced by

• Philip Crosby

• Edwards Deming

• Joseph Juran

• None of the above

Which is right for PDCA cycle?

• Plan, Do, Check, Adjust

• Plan, Do, Check, Act

• Plan, Done, Check, Act

• Play, Done, Check, Act

Definition: The ongoing process of improvement.

• Mitigate

• Incremental

• Collaboration

• Continuous Improvement