Messaging

Which of the following statements is true for messaging topic?

• The root issue is often related to a connection of the device to the internet.

• There is no way to know if the user is connected to the internet.

• Only Android users can send messages to people using the same platform.

• Whatsapp charges a monthly fee for sending/receiving messages.

When looking at the DBI info on a ticket in the messaging topic, which of the following are important to solve the ticket?

• Status, online since, device, last registration.

• Status, online since, device, user notes.

• Connection, free space built-in, socket conn, version.

• Connection, free space built-in, socket conn, tracker.

Whatsapp send messages through....

• Wifi

• gprs, lte

• 2g, 3g, 4g, 5g.

• All of the above

When a user says he/she sees the message "waiting for this message. This may take a while" is because.

• End-to-end encryption

• Your phone or his/her phone needs to come online

• Typically occurs when the other person just reinstalled whatsapp

• All of the above.

When a user sees a double arrow icon and the message “Forwarded manytimes" it means

• Message contains a file size too big.

• Message was sent to a group

• Message contains adult content and should route to TnS.

• Message was forwarded at least five times from its original sender

Which of the following issues belong to messaging?

• How to mute/unmute a group

• How to unarchive a chat

• How to mute/unmute notifications

• How to send/receive media files

True or false: Two BLUE check marks means the recipient has read your message.

• True

• False

True or false: If the socket conn shows "sc" user has good internet connection and can receive messages.

• True

• False

Users can disable end-to-end encryption messages in the following option in their mobile phone:

• Privacy

• Settings

• It is not possible to disable

• Account

Disappearing messages can last for up to ....... if the message is not open by the receiver.

• 1 hour

• 7 days

• 5 hours

• 24 hours