FUNCTIONAL MANAGEMENT

FUNCTIONAL MANAGEMENT

University

15 Qs

quiz-placeholder

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FUNCTIONAL MANAGEMENT

FUNCTIONAL MANAGEMENT

Assessment

Quiz

Other

University

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Created by

Wardina H Tuah

Used 12+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following is NOT the main functional areas in Business?

Human Resource

ICT

Housekeeping

Sales

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the correct aim and objective of a human resources area?

monitor and support aims and objectives linked to keeping costs low to improve profitability

arranging staff training activities and supporting the continuous professional development of all staff

achieving targets linked to developing new markets or increasing sales

sets targets relating to quality or meeting planned production schedules.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Functional areas vary between organisations, depending upon ________

type of employee doing the tasks

type of leadership style practice.

type of system used.

type of work carried out.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which Functional Area is responsible for taking care of customers or clients who have an enquiry, concern or complaint.

Administration

Customer Service

Human Resource

ICT

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of specialist will be suitable to handle customer problems for computer supply businesses like Dell and BT?

Engineer

Health Specialit

Technician

IT specialist

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All of the following are customer service functions except ___

Solving customer problems

Completing the delivery documents

Dealing with customer complaints according to company procedures

Answering customer enquiries about products and services

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the correct term used to describe the task of hiring a specialist firm to do specific work?

Supply Chain

Outsourcing

Logistics

Distribution

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