FUNCTIONAL MANAGEMENT

Which one of the following is NOT the main functional areas in Business?

• Human Resource

• ICT

• Housekeeping

• Sales

Which is the correct aim and objective of a human resources area?

• monitor and support aims and objectives linked to keeping costs low to improve profitability

• arranging staff training activities and supporting the continuous professional development of all staff

• achieving targets linked to developing new markets or increasing sales

• sets targets relating to quality or meeting planned production schedules.

Functional areas vary between organisations, depending upon ________

• type of employee doing the tasks

• type of leadership style practice.

• type of system used.

• type of work carried out.

Which Functional Area is responsible for taking care of customers or clients who have an enquiry, concern or complaint.

• Administration

• Customer Service

• Human Resource

• ICT

What type of specialist will be suitable to handle customer problems for computer supply businesses like Dell and BT?

• Engineer

• Health Specialit

• Technician

• IT specialist

All of the following are customer service functions except ___

• Solving customer problems

• Completing the delivery documents

• Dealing with customer complaints according to company procedures

• Answering customer enquiries about products and services

What is the correct term used to describe the task of hiring a specialist firm to do specific work?

• Supply Chain

• Outsourcing

• Logistics

• Distribution

_________ means planning and controlling the movement of goods.

• Logistic

• Outsourcing

• Supply Chain

• Disctribution Channel

Which one is Not the main task for financial accountants?

• Preparation of a Balance Sheet and

  Profit and Loss Account each year

• Produce a cash flow statement as well.

• Monitors overdue payments and takes action to recover bad debts.

• Preparation of the statutory accounts.

"Monitoring departmental budgets and

current income from sales, prepare cash flow forecasts and specialise in analysing day-to-day financial information and keeping senior managers informed." are all the tasks done by _________

• Sales Executive

• Credit Controller

• Financial accountant

• Management accountant