In Room Service

The first thing to do in the room service telephone conversation

• Stateroom service dept. and greet the caller

• Answer the telephone on the first ring

• Repeat and confirm the order of the guest

• Thank and bid Goodbye

Which skills a room service staff must have?

• Ability to communicate

• Imaginative

• Artistic

• Artistic

An order form should have the following Except

• Date

• Name/ room number

• Time of order

• Guest hobbies

Which of the following is not part in setting up the trays and trolley?

• Put the flower vase/ centrepiece at the side of the trolley

• Put the salt and pepper at the side of the flower vase

• Place the bread plate and butter spreader

• Put the garbage below the trolley

After collecting the trays and trolleys from the rooms , it is necessary to return to the room to keep the standard maintenance of the items, also considering that other guest might be requesting for another room service, it will assure for the fast service for the room service staff.

• True

• False

It is not Put all the soiled linen to a dirty linen basket or bag, and the supplies of salt and pepper are refilled and put on the room service dry store, the vases or centrepiece must be located in ta safety area to avoid breaking glasses.

• True

• False

Clear away room service equipment is the first part of the room service offered by a certain hotel, the room service staff are obligated to immediately respond to the need of collecting the items for guest convenience.

• True

• False

Before leaving the room double check again the account or bill. and don’t forget to ask for a signature for verification before processing the account, especially on a cash basis where sometimes the staff must return to give back the change for the registered guest in the room.

• True

• False

Presenting the room service account is not a step in providing the room service to guests, and it is one of the major important aspects of it because it is where you verify guest order and receive the payment from them.

• True

• False