PMP Communication Management

Extensive use of ______ communication is most likely to aid in solving complex problems.

• Formal verbal
• Informal written
• Formal written
• Nonverbal

Communications are often enhanced when the sender ________ the receiver.

• Speaks up to
• Uses gestures when speaking to
• Speaks slowly to
• Shows concern for the perspective of

Formal written correspondence with the customer is required when:

• Defects are detected.
• The customer requests additional work not covered under contract.
• The project has a schedule slippage that includes changes to the critical path.
• The project has cost overruns.

A project manager has just been assigned a team comprised of team members from many country including Brazil, Japan, the United States, and Britain. What is her best tool for success?

• The responsibility assignment matrix (RAM)
• The teleconference
• Team communication with the WBS
• Well-developed interpersonal skills

A team member is visiting the manufacturing plant of one of the suppliers. Which of the following is the most important thing to be done in any telephone calls the project manager might make to the team member?

• Ask the team member to repeat back what the project manager says.
• Review the list of contact information for all stakeholders.
• Ask the team member to look for change requests.
• Review the upcoming meeting schedule.

A team member has been late to several recent team meetings, and the last two deliverables he submitted were not acceptable. The project manager decides he can no longer wait for things to improve and must address the issue with the team member. What is the best form of communication for addressing this problem?

• Formal written communication
• Formal verbal communication
• Informal written communication
• Informal verbal communication

You are managing a project on which considerable negotiations will be involved. You are confident that these negotiations will go well and that all agreements will be finalized into formal, written contracts.When you are engaged in negotiations, nonverbal communication skills are of:

• Little importance
• Major importance
• Importance only when cost and schedule objectives are involved
• Importance to ensure you win the negotiation