Health Science Chapter 3 Terms

nonverbal communication that occurs through conscious or unconscious gestures and movements

• Triage

• Etiquette

• Body Language

• Indirect communication

the procedure for submitting costs for medical services so that payment can be collected or denial can be determined

• Claims Process

• Copay

• Medical Documentation

• Medical Records

the act of sharing a message, thought, or idea so that it is accurately received and understood

• Triage

• Communication

• Feedback

• Health Literacy

an out-of-pocket fee paid by a person with health insurance at the time a covered service, such as an office visit or a prescription, is received

• Copay

• Medical Payment

• Medical Dues

• Triage

facts about a specific topic, which are used for reference or analysis

• Statistics

• Data

• Records

• References

A medical documentation that contains information from all of the clinicians involved in a patient’s care and which can be created and managed by authorized clinicians and staff across more than one healthcare organization

• Electronic Health Record (EHR)

• Medical Records

• Medical Documentation

• Medical Files

term for a code of polite behavior among members of a profession or group

• Conduct

• Etiquette

• Behavior

• Manners

a detailed account of each claim processed by an insurance plan, which is sent to the patient as notification of claim payment or denial

• Insurance Accounting

• Insurance Coverage

• Insurance Claim Protocol (ICP)

• Explanation of Benefits (EOB)

a machine used to transmit pictures or written documents using the public telephone network

• Electronic Sender

• Facsimile Machine

• Transition Machine

• Mamogram

the response of an audience to a message

• Feedback

• Criticism

• Opinion

• Vote