Introduction to Management Unit 1

After an extensive performance appraisal, some employees were promoted while others were placed on probation. This relates to the management function of

• Planning

• Organizing

• Controlling

• Motivating

Basket Makers uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:

• Planning

• Motivating

• Organizing

• Controlling

Open organizations are those that

• Interact with their environments

• Consist of interdependent parts

• Are influenced by their environments, but do not interact with them

• Operate independently of their environments

A manager who demonstrates the installation of complicated electronic circuits is displaying which level of skill?

• Conceptual

• Human

• Organizational

• Technical

Miss Carol Passley is the head of the marketing department at Jamaica Investment Inc; her level in the management hierarchy is that of a (an)

• Chief Executive Officer

• Middle Manager

• First-line Manager

• Top manager

Which of the following is LEAST likely to be considered a manager?

• an administrator in charge of fund-raising activities in a non-profit organization

• a lieutenant leading an infantry position

• a doctor who acts as head of the physiotherapy department at a public hospital

• an IT Technician who enables the communication between all of a company’s employees.

Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

• Monitor role

• Disseminator role

• Spokesperson role

• Disturbance handler role

Effectiveness is synonymous with

• Cost minimization

• Resource control

• Goal attainment

• Efficiency

The three (3) main categories of Mintzberg managerial roles are;

• Interpersonal, informational and decision making

• Figurehead, leader, and liaison

• Monitor, disseminator, and spokesman

• Entrepreneur, disturbance handler, and negotiator

1. Technical skills are needed most by ______________ managers, while conceptual skills are needed most by ______________ managers;

• Top level; middle

• First-line; middle

• Middle level; top

• First-line; top