Development Program
Authored by Friandyka Tangkeallo
Arts, Fun, Professional Development
Professional Development
Used 5+ times
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berada di bawah COO apakah Customer Experience Trakindo berada?
Power System & Rental
Marketing Support
Marketing & Rental
Power System & Marketing Services
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dibawah ini adalah urutan CX Statement yang benar:
Secure – Effortless – Appreciated
Effortless – Secure – Appreciated
Appreciated – Secure - Effortless
Appreciated – Effortless -Secure
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apakah tema CX Campaign tahun ini?
Advancing Customers Forward
I Matter for CX
One Team, One Goal
All of Us Matter for CX
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Saat ini karyawan bisa sharing
pengalaman atau cerita inspiratif tentang Customer Experience. Apa
saja media yang bisa digunakan untuk jenis aktivitas ini?
CX Portal
CX Newsletter
CX Live Event
Semua benar
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapakah skor loyalitas
pelanggan dalam survei hingga bisa dikatakan loyal?
8 – 10
10
9 - 10
7 - 10
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sejak tahun berapakah CX
Journey secara resmi dijalankan di Trakindo?
2011
2015
2017
2019
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Siapa saja yang dikategorikan
sebagai customer?
Seluruh pelanggan retail dan major account
Seluruh pelanggan dan rekan kerja satu perusahaan
Seluruh pelanggan dan atasan
Seluruh pelanggan dan rekan kerja
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