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Quality

Authored by Hoda Ahmefjjjtd

Professional Development

Professional Development

Used 6+ times

Quality
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5 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

....... is the % of transactions without customer critical error

End user accuracy

Business Accuracy

Non Critical accuracy

Compliance critical accuracy

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The benchmark for the top 2 boxes for C Sat is ...

85%

4

5

5%

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Quality Score sheets should use the attributes and sub attributes , so we can provide actionable data to operations

True

False

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Quality common pitfalls are

6

4

5

7

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

................. Is the attribute that doesn't drive performance

Compliance

Business

Critical

Non Critical

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