Customer Service

Customer Service

11th Grade

19 Qs

quiz-placeholder

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Customer Service

Customer Service

Assessment

Quiz

Business

11th Grade

Practice Problem

Easy

Created by

Renee Walton

Used 19+ times

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19 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service means going above and beyond to keep a customer happy, whether that means answering any question they have or resolving issues with a positive attitude.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer service representative is there to look pretty and not acknowledge customers when they enter the business.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There are two types of customers. What are they?

Internal and family customers

External and friends cusomers

Internal and external customers

Family and friends customers

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Moesha works with National Commercial Bank (NCB), she would often time help me with my investment portfolio. What type of customer is Moesha?

Relative

Friend customer

visitor

Internal customer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An internal customer is anyone who works with or within an organization and he or she would rely on other coworker to complete tasks.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An external customer is someone who buy the product or service from an organization/company.

True

False

7.

OPEN ENDED QUESTION

3 mins • Ungraded

If you are working as a banker/ teller in the National Commercial Bank (NCB), give me one example of a request from an external customer.

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