Customer Service
Quiz
•
Business
•
11th Grade
•
Practice Problem
•
Easy
Renee Walton
Used 19+ times
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19 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer service means going above and beyond to keep a customer happy, whether that means answering any question they have or resolving issues with a positive attitude.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer service representative is there to look pretty and not acknowledge customers when they enter the business.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
There are two types of customers. What are they?
Internal and family customers
External and friends cusomers
Internal and external customers
Family and friends customers
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Moesha works with National Commercial Bank (NCB), she would often time help me with my investment portfolio. What type of customer is Moesha?
Relative
Friend customer
visitor
Internal customer
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An internal customer is anyone who works with or within an organization and he or she would rely on other coworker to complete tasks.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An external customer is someone who buy the product or service from an organization/company.
True
False
7.
OPEN ENDED QUESTION
3 mins • Ungraded
If you are working as a banker/ teller in the National Commercial Bank (NCB), give me one example of a request from an external customer.
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