Which of the following tasks is usually carried out by the service reception following routine maintenance?

• Complete the in-vehicle service history

• Calculate the customer's invoice charges

• Correctly re-instate any components and fittings

• Check for signs of grease on paintwork surfaces

One probable cause of an engine misfires at all engine speeds is

• a) blocked air filter

• defective coil

• defective knock sensor

• a) a low resistance plug lead

1. One probable cause of the discharge temperature being lower than normal when carrying out a air conditioning system check is:

• a) the expansion valve open too long

• a) kinks in the system pipes

• a) an excessive amount of refrigerant

• a) a frozen evaporator

In relation to a vehicle, what does the abbreviation 'VIN' mean?

• a) Vehicle Information Number

• a) Vehicle identification number

• a) Vehicle Interpretation Number

• a) Vehicle Introduction Number

1. Why is it important to report any delays in completing a vehicle repair by the promised deadline to your supervisor?

• a) So the labour rate can be increased

• a) To ensure your bonus is not affected

• a) So they can increase productivity

• a) So the customer can be informed

What does ‘FWD’ mean in relation to vehicle transmissions?

• four wheel drive

• front wheel drive

• fixed wheel drive

• four wheel drove

The aspect ratio of a tyre is the:

• width of a tyre expressed in millimeters

• circumference of a tyre expressed in inches

• height of the tyre expressed as a percentage of the width

• maximum height of a tyre expressed in millimeters

What could be the cause of excessive black smoke from the exhaust of a diesel vehicle?

• blown head gasket

• faulty injectors

• broken spark plug

• too much oil

What measuring equipment would you use to measure brake disc run out?

• DTI

• vernier caliper

• micrometer

• ruler

Negative swivel axis inclination is defined as:

• the outward tilt of the swivel axis viewed from the front

• the forward tilt of the swivel axis viewed from the side

• the outward tilt of the road wheels viewed from the front

• the backward tilt of the swivel axis viewed from the side