Item Unavailable Dx Support
Authored by RJ Arroyo
Professional Development
1st - 3rd Grade
Used 10+ times
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9 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If you handle a marketplace order. Is it correct to use the workflow tool?
Yes!
No
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What do you do if it is a convenience order?
Cancel order
Follow the Kb: Cx, Dx | Live Order | Shop & Deliver
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If it is a POS order protocol. Do you need to investigaste further?
No, just cancel
Yes, that's right
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Once you confirm that this is a POS order protocol, you need to cancel the Order following the Dx cancellation tool?
Yes, and choose the Item Unavailable option
No, I need to cancel the Order through Cx cancellation tool
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If it NOT a POS order protocol. Do you need to investigaste further or cancel it?
No, just cancel it
Yes
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Who do you need to contact first when having an Item Unavailable issue with a drive order?
Contact Mx
Contact Cx
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If we could reach the Mx. Are we able to cancel the order?
No
Yes
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