Item Unavailable Dx Support

If you handle a marketplace order. Is it correct to use the workflow tool?

• Yes!

• No

What do you do if it is a convenience order?

• Cancel order

• Follow the Kb: Cx, Dx | Live Order | Shop & Deliver

If it is a POS order protocol. Do you need to investigaste further?

• No, just cancel

• Yes, that's right

Once you confirm that this is a POS order protocol, you need to cancel the Order following the Dx cancellation tool?

• Yes, and choose the Item Unavailable option

• No, I need to cancel the Order through Cx cancellation tool

If it NOT a POS order protocol. Do you need to investigaste further or cancel it?

• No, just cancel it

• Yes

Who do you need to contact first when having an Item Unavailable issue with a drive order?

• Contact Mx

• Contact Cx

If we could reach the Mx. Are we able to cancel the order?

• No

• Yes

If the Mx didn't answer. Do you need to inform the Cx about the issue?

• Yes, that's right

• No, it is no necessary

Does the Dx receive full pay por half pay as a compensation?

• Full pay

• Half pay