EMEA Meeting 2022

Which are the KPI's used to grade countries and regions?

• ACV, Net Revenue and R&D Costs

• ACV, ACV/S&M, Churn, CX/Net revenue and new opps

• New opps and churn

• All of them

Which were the 3 biggest clients in terms of ACV in the region?

• The Foschini, Mazda and Domino's

• The Foschini, Whirlpool and Domino's

• Elefant, Auchan and The Foschini

• The Foschini, Whirlpool and Elefant

Name one of the success factors for Project Execution

• Clear time for go live and specific deliveries

• Professional Services charged

• Having more than 2 SA's involved

• Being Prime contractors

For how many clients are we currently doing active success in EMEA?

• 10

• 30

• 15

• 16

When do I necessarily need to involve a SE?

• All opportunities no matter the size

• All tier 2's and Tier 1's

• Only when I have a Tier1 opportunity created in Salesforce

• Since first call with prospects

What does the Customer Excellence team do?

• Take only care of Zendesk tickets

• Works as the main technological point of contact for the clients right after go live

• Run brainstorming sessions for the Customer Success team

• all of them

Which tool will we use for assigning an RFP to a SE?

• Salesforce

• Zendesk

• Slack

• Monday

What will be the main objective of the App architect area?

• Training partners on sales

• Offering hypercare to clients with difficulties and with sales decreases

• Enabling, training, and supporting our customers and partners' development teams to build apps on top of the VTEX.IO

• Developing local integrations

How much was the increase in budget for EMEA for 2022?

• 10%

• 50%

• 65%

• 60%

What is the EMEA ACV goal for 2022 (in USD)?

• 6.5MM

• 7.3MM

• 9.2MM

• 12.2MM