atencion telefónica al cliente 1

Quiz
•
Professional Development
•
Professional Development
•
Medium
Victoria g
Used 17+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Si no hay una relacion de amistad o confianza, tenemos que tratar al interlocutor de usted
verdadero
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2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
cuando una persona es extranjera y no conoce nuestro idioma puede suponer una barrera....
fisica
ambiental
interpersonal
verbal
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
cuando recibimos una llamada es educado responder al quinto o sexto tono de llamada
verdadero
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4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
siempre que terminamos de hablar por teléfono debemos colgar nosotros en primer lugar
verdadero
falso
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
los asuntos confidenciales o con gran carga emocional es mejor hablarlos por teléfono
verdadero
falso
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Cuando atendemos una visita, debemos dar preferencia a la visita antes que a la llamada entrante (salvo una urgencia)
verdadero
falso
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Al telefono utilizaremos....
Don Francisco
Señor Francisco
Don González
todas son correctas
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