Unit S03 - Quiz 2

How could benchmarking be used to determine the performance in systems?

• To increase time to run systems

• To reduce cost

• To reduce standardization for systems

• To measure systems effectiveness

What is improved by benchmarking a system?

• Cost

• Time

• Quality

• Values

Which of the following is an important part of an organization's quality management system?

• Quality Audit

• Quality criteria

• Audit criteria

• Quality levels

Which metric is used to measure network performance?

• Call per kilobyte

• Milliamps per second

• Megabits per second

• Microvolts per second

Which metric is used to determine the system capacity?

• Megabyte

• Bit per second

• Volt per second

• Ohm per second

Which benchmarking is performed within an organization to compare the performance of similar business units or business processes?

• Internal benchmarking

• Audit benchmarking

• Outsource benchmarking

• External benchmarking

Which of the following is correct about benchmarking?

• It is about focusing on the client’s needs.

• It is about meeting the client’s requirements.

• It is essential that all exercises seek to reduce the quality levels.

• It is essential that all exercises seek to enhance the delivery of quality levels to the end customer.

Which is included in the feasibility stage of designing a new system?

• Conducting a risk assessment

• Creating outline designs

• Writing training materials

• Detailing installations

Which is a reason for conducting performance benchmark testing?

• Reducing costs

• Updating staff training

• Revising SLA standards

• Enhancing system operations

Which document should be provided to end users of new software?

• A quick start guide

• A breakdown of costs

• Supplier invoices

• Stock list