WALMART KNOWLEDGE TEST

WALMART KNOWLEDGE TEST

Professional Development

15 Qs

quiz-placeholder

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WALMART KNOWLEDGE TEST

WALMART KNOWLEDGE TEST

Assessment

Quiz

Other

Professional Development

Medium

Created by

Mario Garcia

Used 3+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many days do the customers have to pick up a PUT order before the expiration?

4 days

3-5 business days.

7 days

All the time they want

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When is generated a tracking number for a Walmart.com order?

When the order is placed

When the order is delivered.

When the order is shipped out.

When the order is packaged.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Marta is complaining because her refund for the canceled order has not been posted back to the Credit Card.

Educate that is an authorization hold that is going to be removed within 5 days.

Explain that is an authorization hold that is going to be removed within 7-10 business days.

Inform that a refund will be posted back within 5 business days.

Marta needs to contact her financial institution.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens with the money if an order paid with PayPal is canceled?

Customers must go to the store.

A refund is going to be posted back to PayPal again.

Nothing, we never charged the order.

The authorization hold will be removed.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

PUT items comes from?

Store's inventory

Sam Walton's house.

Marketplace's inventory

Walmart's warehouse

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these is not true?

You can process a compensation when we didn't meet the customer's expectations.

You can't process an adjustment for shipping if the order has been delivered yet.

You can't process an exception when the return's policy for an item has passed already.

You don't need to verify the account whenever you will spoof the account.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not a permitted combination of payment method on Walmart.com?

Debit Card/ Credit Card

Paypal

One Debit Card/Walmart Gift Card

Three Gift Cards

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