WALMART KNOWLEDGE TEST

How many days do the customers have to pick up a PUT order before the expiration?

• 4 days

• 3-5 business days.

• 7 days

• All the time they want

When is generated a tracking number for a Walmart.com order?

• When the order is placed

• When the order is delivered.

• When the order is shipped out.

• When the order is packaged.

Marta is complaining because her refund for the canceled order has not been posted back to the Credit Card.

• Educate that is an authorization hold that is going to be removed within 5 days.

• Explain that is an authorization hold that is going to be removed within 7-10 business days.

• Inform that a refund will be posted back within 5 business days.

• Marta needs to contact her financial institution.

What happens with the money if an order paid with PayPal is canceled?

• Customers must go to the store.

• A refund is going to be posted back to PayPal again.

• Nothing, we never charged the order.

• The authorization hold will be removed.

PUT items comes from?

• Store's inventory

• Sam Walton's house.

• Marketplace's inventory

• Walmart's warehouse

Which of these is not true?

• You can process a compensation when we didn't meet the customer's expectations.

• You can't process an adjustment for shipping if the order has been delivered yet.

• You can't process an exception when the return's policy for an item has passed already.

• You don't need to verify the account whenever you will spoof the account.

Which of the following is not a permitted combination of payment method on Walmart.com?

• Debit Card/ Credit Card

• Paypal

• One Debit Card/Walmart Gift Card

• Three Gift Cards

What is the name of the system in which you can request a cancellation?

• Interce[tas

• CCA

• Right Now

• I'm not paying attention

You will handle orders from...(MULTIPLE CHOICE)

• Marketplace Seller

• Manufacturer

• Fulfillment Center

• Local Store

Where can you find policies and procedures?

• KB - Knowledge Base

• VCC

• CCA

• Interceptas