In what year did Universiti Malaya first implement a formal Quality Management System (QMS)?

• 2001

• 1998

• 2005

• 2010

What was the name of UM's first quality unit?

• Quality Assurance Management Unit (QAMU)

• Quality & Risk Management Unit (QRM)

• Quality Management Unit (QMU)

• Quality Improvement Bureau (QIB)

Who was the first Director of the Quality Management Unit (later QMEC)?

• Prof. Dr. Fauza Ab. Ghaffar

• Prof Sumiani Yusoff

• Prof. Dr. Kamila Ghazali

• Tan Sri Prof Mohd Amin Jalaluddin

UM was the first public university in Malaysia to be certified under which standard?

• ISO 14001

• ISO 9001

• MS ISO 9001

• ISO 21001

How many versions of ISO 9001 did UM go through?

• 1

• 2

• 3

• 4

UM maintained ISO 9001 certification until which year?

• 2023

• 2020

• 2018

• 2021

The three other professors who have served as Director of QMEC after Prof. Fauza are:

How many clauses did ISO9001 have?

• 8

• 10

• 12

• 13

In which year did UM receive self-accreditation status from the Malaysian Qualifications Agency (MQA)?

• 2010

• 2005

• 2015

• 2000

Who oversees quality assurance and enhancement at UM?

• Quality Management and Enhancement Department (QMED)

• Student Affairs Office

• Finance and Administration Department

• Research and Development Office