Southern Cross Mission and Purpose

What is our vision?

• Empowering kiwis to live their healthiest lives

• A healthier society

• Putting customers first

• Operational Excellence

What is a Billing Cycle?

• How often we bill the policy

• The policy is billed for the previous period

• When the billing starts and ends

• An amount owing on the policy

What does Kōrero translate to in English?

• Learn

• Listen

• Speak

• Play

A member calls from an unknown number. The correct security process for this is asking for:

• Full name & DOB

• DOB & Address

• No security needed

• Full name, DOB & Address

A baguette is a type of pan used to bake French bread.

• True

• False

What is our purpose?

• Empowering our members

• Being affordable

• Empowering kiwis to live their healthiest lives

• Relentless quality

What's the billing code for a private member paying monthly direct debit?

• INDIV-CM

• INDIV-MD

• INDIV-DF

• INDIV-M1

What KPI's help us measure our Digital First strategy?

• NPS / CES / Overhead ratio

• NPS / CES / Digital Adoption

• NPS / Overhead ratio / Brand relevance

• Growth in claims per member / CES / Overhead ratio

Nintendo trademarked which phrase in 2010.

• It’s a me, Mario!

• Its on like Donkey Kong

• Banana slamma

• Hoo hoo! Just what I needed

What does it mean when a group pays by Reconciliation?

• Employer pays for group in advance, usually quarterly

• Employer pays for group in arrears

• Southern Cross send the group a total invoice to pay for the pay period

• Premiums deducted from their wages or salary by their employer