Customer Complaints Vocabulary

Excuse me, I want to file a _________.

• complain

• complaining

• complaint

• complains

For your patience and understanding, the whole management would like to express our highest _________ by giving you this voucher.

• appreciate

• appreciating

• appresiation

• apreciation

Customers are usually upset when their orders are _________.

• delay

• delayed

• delaying

• deletion

Could you please _______ us as soon as you have sent our order?

• notification

• notified

• notify

• notice

After asking for _________, for all the problems they have caused, the CSO offered a satisfactory solution.

• apology

• apologize

• apologizing

• apologazion

We are very ___________ with the trouble caused by that machine.

• inconvenient

• inconvenience

• convenient

• convenience

Customer Service Officers will have to ________ for all problems that the customer gets.

• sort of

• sort in

• sort out

• sort by

After telling all the ________, the customer asked for the solutions.

• object

• objecting

• objectsome

• objection

I want to find out if the ________ of this machine has expired yet. I don't want to take any risks.

• guarantee

• guaranty

• warranty

• warrantee

Instead of _______ , the computer store offered us a new computer to replace the broken one.

• refund

• refunding

• refundation

• return