Select which ones are actual scopes of ISO

• Customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements

• Clients in training, assessment or advicing in quality management

• Organizations seeking sustained success through the implementation of a quality management system

• Organizations already confident in their supply chain that product and service requirements will be met

These are contractual norms that can certify a company, organization or institution, regardless the size of it.

• ISO 9000

• ISO 9001

• ISO 9002

• ISO 9004

ISO 9000 and ISO 9004 are guidelines document that can be used to implement regulations about quality management (true or false)

Provide the definition of process

Provide the definition of procedure

Procedure is what we do, process is how we do it (true or false)

What are the SOP´s?

Why can´t a company be certified with ISO 9001?

Select the processes to implement ISO 9001

• Diagnostic of the current situation

• Define a procedure map

• Training

• Specific verifications

Why is it hard to determine the unitary cost of the certification?