Business Process Reeingeering

What is a business process?

• Rules and policies that result in a product or service that is received by an organization's external customer

• Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation

• A standardized set of activities that accomplish a specific task, such as processing a customer's order

• An attempt to understand and measure the current process and make performance improvements accordingly

What integrates all of an organization's business process to make individual processes more efficient?

• Business process model

• Business process management tools

• Business process management

• Business process mapping (or modeling)

Most business processes are cross-functional or cross-departmental processes that span the entire organization. Which of the below DOES NOT represent a cross-functional business process?

• Order-to-delivery process

• Loan processing

• Taking a product from concept to market

• Processing payroll

The accounting and finance department performs processes such as creating financial statements, paying accounts payables, and collecting accounts receivables. What form of processes do these represent?

• Customer-facing processes

• Business-facing processes

• Industry-specific customer-facing processes

• All of these

Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises. BPR relies on a different school of thought than continuous process improvement. In the extreme, BPR assumes the current process is irrelevant, does not work, or is broken and must be overhauled from scratch.

• True

• False

Business process reengineering attempts to understand and measure the current process and make performance improvements accordingly.

• True

• False

Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence.

• True

• False

The To-Be process model displays how the process problem will be solved or implemented. To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model.

• True

• False

Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization.

• True

• False

What represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes?

• Business process model

• As-Is process model

• To-Be process model

• Business process mapping (or modeling)