WhatsApp Media includes things such as:

• Pictures and videos

• Voice Messages

• Stickers

• All of the above

The maximum file size allowed for Documents is:

• 100 GB

• 16 MB

• 100 MB

• 16 GB

What are the 3 options for the Auto-download?

• a. Never

• b. Wifi

• c. Wifi and cellular

• d. All of the above

If a customer is complaing that he is having trouble  listening to his Voice Messages, is it a Media Problem ? 

• Yes

• No

Media files can only be deleted one at the time 

• True

• False

User is having issues dowloading and sending media.

In the DBI there are NO connection issues, what could be causing this problem ?

• The weather affects the way the phone receives media

• There is no wifi or cellular data

• The user may have less than 500 MB of free space

• No recibe nada porque asi lo quiso Diosito

Why is the quality lowered when you send media files?

• The quality is not lowered, liar

• Because media files are compressed when shared

• Because your phone sucks

• Because of the encryption process

The user cant find his files, where can he find them ?

• Media Files are re stored in the device's internal storage

• Once a chat is deleted all the media is lost

• Media takes 3-5 bussines days to be retrieved

Can WhatsApp restore chats?

• Yes

• No

What solutions would you give to a Cx that reports that they cannot record a voice message ?

• Cry

• Close any apps that might be using the voice recorder

• They may have accesories that interfere with the recording

• Transfer to another Queue