The purpose of using hashtags in social media is to make our content to be more popular.

• True

• False

What are the practical guidelines for effective communication when you are listening?

• Just keep quiet for the entire session.

• Keep the eye contact.

• Make a responsive comment about the topic when the speaker finishes.

• Make appropriate responses when the talker pauses.

__________ are abilities / is ability in giving and receiving different kinds of information.

• Two ways communication

• Communication skills

• Presentation skills

• Observation skills

You should always end your email with a proper salutation.

• True

• False

You may use acronyms, abbreviations or emoticons to make your email looks attractive.

• True

• False

You should avoid discussing confidential information in an email.

• True

• False

If you wish to become a successful businessperson, you must be able to talk with everyone.

• True

• False

You need to use many hand gestures when you are talking to ensure that your messages are clearly delivered.

• True

• False

Interpersonal skills include communication and social skills, teamwork, problem solving and critical thinking and professionalism.

• True

• False

An email should be long and detail enough to ensure people understand your message.

• True

• False