The basic functions of the management process include all of the following EXCEPT....

• planning

• organizing

• outsourcing

• leading

Answer explanation

Explanation: C) The five basic functions of the management process include planning, organizing, staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it is not one of the primary management functions.

Which of the following is the person responsible for accomplishing an organization's goals by managing the efforts of the organization's people?

• Manager

• Entrepreneur

• Generalist

• Marketer

Answer explanation

Explanation: A) The manager is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling the efforts of the organization's people. An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs are defined as individuals who start their own businesses.

Which of the following includes five basic functions—planning, organizing, staffing, leading, and controlling?

• A job analysis

• Strategic management

• The management process

• Adaptability screening

Answer explanation

Explanation: C) The management process includes five basic functions—planning, organizing, staffing, leading, and controlling. Strategic management refers to the process of identifying and executing the organization's mission by matching its capabilities with the demands of its environment.

Claire spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Claire spend most of her time?

• Leading

• Controlling

• Organizing

• Planning

Answer explanation

Explanation: D) The planning function of the management process requires managers to establish goals and standards, develop rules and procedures, and develop plans and forecast.

Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.

• orienting and training new employees

• appraising employee performance

• building employee commitment

• developing customer relationships

Answer explanation

Explanation: D) Human resource management involves numerous personnel-related activities, and HR managers are less likely to interact with customers. Managing compensation, orienting new employees, appraising employee performance, and developing employee commitment are typical aspects of the HR manager's job.

Which of the following best defines line authority?

• Management over a small staff in a public firm

• Management with flexible decision-making powers

• A manager's right to advise other managers or employees

• A manager's right to issue orders to other managers or employees

Answer explanation

Explanation: D) Line authority is a manager's right to issue orders to other managers or employees, which creates a superior-subordinate relationship. Staff authority refers to a manager's right to advise other managers or employees, which creates an advisory relationship.

In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation.

• staff managers; line managers

• line managers; middle managers

• line managers; staff managers

• functional managers; staff managers

Answer explanation

Explanation: A) Human resource managers are usually staff managers. They assist and advise line managers in areas like recruiting, hiring, and compensation. However, line managers still have human resource duties.

Ralph works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Ralph is most likely holding the position of:

• training specialist

• recruiter

• compensation manager

• job analyst

Answer explanation

Explanation: C) The compensation manager develops compensation plans and handles the employee benefits program.

Hiring the wrong person for the job, committing unfair labor practices, and having your people not doing their best are personnel mistakes that hinder firms from achieving positive results.

• TRUE

• FALSE

Answer explanation

Explanation: Common HRM mistakes include hiring the wrong people, having your people not doing their best and committing unfair labor practices. The primary goal of HRM is to help the firm achieve its goals, and such HRM mistakes hinder that process.

The evidence used in evidence-based human resource management may come from actual measurements, existing data, or critically evaluated research studies

• TRUE

• FALSE