PROMOTIONS 101

Carrier Freedom vs Keep & Switch?

• Carrier Freedom needs an eligible trade in device, new line, port-in, and eligible upgrade. While Keep & Switch needs a BYOD, new line, and port-in.

• Both are the same different amounts.

• Carrier Freedom needs a new line, port in, and an upgrade. While Keep & Switch needs new line & port-in.

• Carrier Freedom and Keep & Switch both needs upgrade, but only Carrier Freedom needs a port-in.

Where can we find current T-Mobile Tuesdays offer?

• Under C2 > Offers > T-Mobile Tuesdays

• Under C2 > Offers > T-Mobile Signature Offers

• Under C2 > Device > Programs > T-Mobile Tuesdays

• Under C2 > Device > T-Mobile Tuesdays

What should we do in an upgrade conversation?

• Copy-Paste C2 policies!

• Ask questions that you can see in the account.

• Show excitement!

• Offer to set up Payment Arrangement.

It's a PDF/PPT file where you will be guided throughout the available promotions for the week!

• Search Bar

• This Week In Offers

• Handset Offers

• Service & Switcher Offers

How can we efficiently process our upgrade conversations?

• Ask questions one by one.

• Ask everything you need from the customer then process it.

• Transfer to Care!

• Close conversation.

Where can we find C2 policies about promotions?​

• Device

• Device Programs

• Search Bar

• Offers