QUIZ 1

Files reservation cards according to arrival date is the specific duties of a Desk Clerk.

• TRUE

• FALSE

Reservation Section handles walk in hotel guest registration.

• TRUE

• FALSE

Airport/Transport Assistance handles the transport of guests to and form at the airport or other terminal.

• TRUE

• FALSE

Concierge Unit handles  specials services like computer service, fax, email and others.

• TRUE

• FALSE

Business Card is use for future guest reference.

• TRUE

• FALSE

Hybrid is applicable to a large hotel.

• TRUE

• FALSE

Coordinates with Housekeepers for preparation of rooms blocked for very important persons (VIP’S) is one of the specific function of Front Office Manager.

• TRUE

• FALSE

Updating room status; Preparing guest folio is the 6th Sequence of Front Office Service.

• TRUE

• FALSE

NO SHOW means guest arrived on the date of arrival.

• TRUE

• FALSE

Telephone Exchange is manned by a Desk Clerk.

• TRUE

• FALSE