Front Office Quiz

Front Office Quiz

11th Grade

10 Qs

quiz-placeholder

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Front Office Quiz

Front Office Quiz

Assessment

Quiz

Specialty

11th Grade

Medium

Created by

Risa Pertiwi

Used 53+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Section/bagian dari Front office ada 6, Kecuali...

Food and beverage Service

Concierge

Information clerk

Reservation

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Petugas yang bertanggung jawab menangani telepon masuk baik dari dalam hotel maupun dari luar hotel adalah...

Bellboy

Receptionist

Telephone Operator

Greeter

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Informasi Penting yang Perlu Diketahui oleh Telephone Operator di

     Hotel, kecuali...

Harga kamar (room rates)

Hotel facilities

Daftar harga Produk lain (Price list)

Keberadaan kucing peliharaan

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Pelayanan Telephone operator memerlukan tenaga – tenaga terampil, kecuali...

Terampil berbicara kasar

Terampil dalam berbagai bahasa

Terampil dalam menyampaikan informasi

Terampil mengoperasikan alat

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Tugas utama seorang receptionist adalah...

Menerima pemesanan kamar

Menerima tagihan tamu selama menginap

Menangani tamu check-in

Membawa barang bawaan tamu

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Tempat untuk tamu menitipkan barang berharga adalah...

Key and mail rack

Room rack

Safe deposit box

Counter

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Jika tamu sudah melakukan reservasi, maka fromulir yang akan diberi petugas reservasi kepada tamu adalah...

Reservation slip

Cancelation form

Expected arrival list

Guest card

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