POM Chapter 4 LEADING

The general meaning of 'motivation' is...

• the role of each employees to achieve goals.

• process to discipline self.

• process that involves several activities.

• the drive or desire to do things.

What are the elements exist in Maslow's Hierarchy?

• Attitude needs

• Esteem needs

• Physiological needs

• Safety needs

• Psychological needs

Positive behaviour followed by removal of negative consequences. Based on the statement given, determine the types of reinforcement theory.

• Positive Reinforcement

• Punishment

• Negative Reinforcement

• Extinction

Choose the characteristics of effective leaders.

• Effective communicator

• Honest

• Collaboration

• Positivity

• Emotional maturity

The leader uses rewards to encourage productivity. Which type of Likert's Management is it?

• Pariticipative

• Exploitative - Authoritative

• Consultative

• Benevolent - Authoritative

Giving specific orders to let them understand what is expected. Which style of Path-Goal Theory stated below supporting the statement given?

• Achievement-oriented

• Supportive

• Directive

• Participative

The three major types of communication used by managers are...

• Top-to-bottom communication

• Cross communication

• Electronic communication

• Verbal communication

• Non-verbal communication

These are examples of verbal communication EXCEPT...

• letters

• memoranda

• posture

• reports

Kinesic behaviour can be defined as...

• body movements such as gestures, facial expressions, eye movement and posture.

• vocal aspects of communication or something is said rather than what is said.

• impact of proximity and space on communication.

• display of material things.

Choose ways to overcome the problem of language differences in order to achieve effective communication.

• Ask questions to ensure the message is properly understood.

• Build close rapport.

• Learn about the background of recipients.

• Explain technical terms and use simple and direct language.