Life skills

Life skills

10th Grade

58 Qs

quiz-placeholder

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Life skills

Life skills

Assessment

Quiz

Specialty

10th Grade

Practice Problem

Hard

Created by

eugenie douglas

Used 13+ times

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58 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What roles does empathy play in providing good customer service?

It helps the customer understand why you cannot solve his problem

It conveys to the customer that you will do whatever it takes to make sure they leave satisfied

It shows that you understand how the customer feels

It gives the customer someone to blame for the problem they are having

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following are important components of good communication as it relates to customer service?

Making eye contact when interacting face-to-face

Using a friendly tone and a smile

Using proper grammar and spelling in written communications

All of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Organizations that treat their customer service as necessary evil generally:

produce better financial results

have lower marketing costs

have less repeat business

have employee morale

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The content of the communication is called:

message

noise

media richness

jargon

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To convert a message into groups of words, symbols, gestures or sounds that present ideas and concepts is called:

encoding

feedback

noise

media richness

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not a medium of transmission?

Memos

Policy statement

Discussions

All of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of non verbal communication media?

Time

Space

Bulletin Board

Both A & B

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