Customer experience course

Customer experience course

Professional Development

10 Qs

quiz-placeholder

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Customer experience course

Customer experience course

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

Created by

Karen LI

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

當顧客預約時間到,但沒到現場諮詢時我應該....

打電話叫他趕快來

不理他,愛來不來沒關係

電話關懷,是否路上有突發狀況。

打電話請他「遲到就不用來了!」

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

在櫃檯體驗中,最重要的環節是....

馬上幫忙掛號

趕快收取掛號費

收取健保卡

準確認出諮詢顧客

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

諮詢檢查體驗裡的解說儀器中,解說的項目「不包含」下列哪一項?

檢測項目及目的

檢查時可能會有的狀況 (e.g. 會噴空氣)

需配合的事項(e.g.請看綠燈)

調整好儀器,再請顧客往前靠。

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

諮詢時的藥品解說「不包含」下列哪一項?

檢查項目的用藥說明

點藥目的說明

介紹SMILE術式

點藥感受與影響說明

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

歡送顧客體驗,「不包含」下列哪一項?

期待再見

看診完的關心

表示未來會在電話關心

關心路途上,是否有突發狀況

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

在術前的電話關懷中,我應該注意什麼...

顧客最近的眼睛狀況

當天手術交通方式

顧客手術錢準備夠了沒

有沒有去其他診所諮詢或排刀

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

門診診間體驗,我應該做什麼....

介紹儀器設備

介紹看診醫師

幫忙點藥水

把顧客眼睛撐開

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