Business Communication

Professional communicators use interpersonal skills, which help them to relate and communicate with other people.

• True

• False

The communication process is a set of steps in which a message is sent and received from one person to another.

• True

• False

In the communication process, decoding takes place when a sender puts information into a format to be transmitted.

• True

• False

In verbal communication, when spoken words are heard, receiving is taking place.

• True

• False

Encoding modifies, disrupts, or distorts a communication message.

• True

• False

A set of steps in which a message is sent and received from one person to another is called:

• Feedback loop

• Communication process

• Filter

• Interpersonal skills

What is NOT considered an effective interpersonal skill?

• Passive Listening

• Strategic Body Language

• Following Standard English

• Observing professional etiquette

The communication process consists of

• Transmitting, feedback, listening, and speaking

• Filters, interpersonal skills, semantics, and professional etiquette

• Receiving, encoding, professional etiquette, and speaking

• Encoding, transmitting, receiving, and decoding

When the information the sender encoded is sent to the receiver, this occurs:

• Decoding

• Receiving

• Transmitting

• Encoding

A communication process in which the receiver repeats back to the sender what he or she heard is called:

• Interpersonal communication

• Feedback loop

• Filter

• Professional etiquette