Communication Skills

The transmission of messages or signals through unspoken gestures such as eye contact, facial expressions, etc.

• verbal communication

• sender

• nonverbal communication

Involves checking with the speaker on what she/he meant and resolving any confusion.

• clarification

• communication

• communication barriers

A form of verbal communication that includes writing and reading.

• written communication

• nonverbal communication

• sender

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

• active listening

• verbal communication

• clarification

A form of workplace communication can be

• the use of emails

• the use of text messages

• verbal

• all of the above

When the message is transmitted through spoken words.

• active listening

• verbal communication

• nonverbal communication

Your team is presenting your project to the class it's your turn to talk. Jim jumps in and starts reading your slides. Jim is being:

• passive

• assertive

• aggressive

Everyone working on your project is full of ideas! You wait your turn to talk, but when Kim keeps talking for a long time, you say politely, "Excuse me. I have an idea to share."

• passive

• assertive

• aggressive

You are sharing your ideas for your section of a group project. Another kid says you are wrong, but you know you are right because YOU did the research. You tell him, "Thanks for your input, but I have facts to support this."

• passive

• assertive

• aggressive

You are in a group and you do not like the ideas that the other team members have. You say, "That's not at all how we should do this. I have a better idea." You are being:

• passive

• assertive

• aggressive