PSG100T - Chapter 12

Which factor is influencing ethical behaviour of a salesperson in the following example.

The salesperson thinks that it is not wrong to use their cellphone allowances to make personal calls as she is a chatty person that likes gossip.

• Personal experiences

• Culture

• Religion

• Personality

Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.

The salesperson take on a second job, working part-time for other companies which is not in line with company policy.

• Ethics in dealing with employers

• Ethics in dealing with customers

• Ethics in dealing with competitors

• Ethics in dealing with colleagues

Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.

The salesperson promises early delivery dates that the company cannot keep to secure a sale.

• Misrepresentation

• Reciprocity

• Customer confidences

• Favouritism

Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.

The salesperson take on a second job, working part-time for other companies which is not in line with company policy.

• Unauthorised use of expense accounts

• Misusing company resources

• Moonlighting

• Cooking the books

Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.

The salesperson persuade customers to over-order stock and then return it when the competition is over.

• Unauthorised use of expense accounts

• Misusing company resources

• Moonlighting

• Cooking the books

Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.

The salesperson working in a car dealer tells a repairs company that they will only use their services if they purchase at least one of their vehicles.

• Misrepresentation

• Reciprocity

• Customer confidences

• Favouritism

Which legal issues, standards or law is affecting salespeople in the following example.

The salesperson must provide reasons to the customer if a credit application is declined.

• Competition law

• Consumer Protection Act

• National Credit Act

• Contracts of sale

Which legal issues, standards or law is affecting salespeople in the following example.

Companies are prohibited from making an agreement to sell their products above a certain amount.

• Competition law

• Consumer Protection Act

• National Credit Act

• Contracts of sale

Which factor is influencing ethical behaviour of a salesperson in the following example.

The salesperson thinks that it is not wrong to claim petrol used for personal purposes because he has never been caught for the past 5 years.

• Personal experiences

• Culture

• Religion

• Personality