Which factor is influencing ethical behaviour of a salesperson in the following example.
The salesperson thinks that it is not wrong to use their cellphone allowances to make personal calls as she is a chatty person that likes gossip.
PSG100T - Chapter 12
Quiz
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Social Studies
•
University
•
Medium
Sfiso Mahlangu
Used 3+ times
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9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which factor is influencing ethical behaviour of a salesperson in the following example.
The salesperson thinks that it is not wrong to use their cellphone allowances to make personal calls as she is a chatty person that likes gossip.
Personal experiences
Culture
Religion
Personality
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.
The salesperson take on a second job, working part-time for other companies which is not in line with company policy.
Ethics in dealing with employers
Ethics in dealing with customers
Ethics in dealing with competitors
Ethics in dealing with colleagues
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.
The salesperson promises early delivery dates that the company cannot keep to secure a sale.
Misrepresentation
Reciprocity
Customer confidences
Favouritism
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.
The salesperson take on a second job, working part-time for other companies which is not in line with company policy.
Unauthorised use of expense accounts
Misusing company resources
Moonlighting
Cooking the books
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.
The salesperson persuade customers to over-order stock and then return it when the competition is over.
Unauthorised use of expense accounts
Misusing company resources
Moonlighting
Cooking the books
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.
The salesperson working in a car dealer tells a repairs company that they will only use their services if they purchase at least one of their vehicles.
Misrepresentation
Reciprocity
Customer confidences
Favouritism
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which legal issues, standards or law is affecting salespeople in the following example.
The salesperson must provide reasons to the customer if a credit application is declined.
Competition law
Consumer Protection Act
National Credit Act
Contracts of sale
8.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which legal issues, standards or law is affecting salespeople in the following example.
Companies are prohibited from making an agreement to sell their products above a certain amount.
Competition law
Consumer Protection Act
National Credit Act
Contracts of sale
9.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which factor is influencing ethical behaviour of a salesperson in the following example.
The salesperson thinks that it is not wrong to claim petrol used for personal purposes because he has never been caught for the past 5 years.
Personal experiences
Culture
Religion
Personality
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