PSG100T - Chapter 12

PSG100T - Chapter 12

University

9 Qs

quiz-placeholder

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PSG100T - Chapter 12

PSG100T - Chapter 12

Assessment

Quiz

Social Studies

University

Medium

Created by

Sfiso Mahlangu

Used 3+ times

FREE Resource

9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which factor is influencing ethical behaviour of a salesperson in the following example.

The salesperson thinks that it is not wrong to use their cellphone allowances to make personal calls as she is a chatty person that likes gossip.

Personal experiences

Culture

Religion

Personality

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.

The salesperson take on a second job, working part-time for other companies which is not in line with company policy.

Ethics in dealing with employers

Ethics in dealing with customers

Ethics in dealing with competitors

Ethics in dealing with colleagues

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.

The salesperson promises early delivery dates that the company cannot keep to secure a sale.

Misrepresentation

Reciprocity

Customer confidences

Favouritism

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.

The salesperson take on a second job, working part-time for other companies which is not in line with company policy.

Unauthorised use of expense accounts

Misusing company resources

Moonlighting

Cooking the books

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.

The salesperson persuade customers to over-order stock and then return it when the competition is over.

Unauthorised use of expense accounts

Misusing company resources

Moonlighting

Cooking the books

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which ethical area that sales personnel regularly deal with is influencing unethical behaviour in the following example.

The salesperson working in a car dealer tells a repairs company that they will only use their services if they purchase at least one of their vehicles.

Misrepresentation

Reciprocity

Customer confidences

Favouritism

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which legal issues, standards or law is affecting salespeople in the following example.

The salesperson must provide reasons to the customer if a credit application is declined.

Competition law

Consumer Protection Act

National Credit Act

Contracts of sale

8.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which legal issues, standards or law is affecting salespeople in the following example.

Companies are prohibited from making an agreement to sell their products above a certain amount.

Competition law

Consumer Protection Act

National Credit Act

Contracts of sale

9.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which factor is influencing ethical behaviour of a salesperson in the following example.

The salesperson thinks that it is not wrong to claim petrol used for personal purposes because he has never been caught for the past 5 years.

Personal experiences

Culture

Religion

Personality