Managing Business Process Flows - 1

Low volume highly customized product. This statement is referring to:

• flow shop

• job shop

• batch shop

• customized shop

Samsung Handphone factory is a

• job shop

• flow shop

• batch shop

• industrial shop

Physical arrangement of flow shop is

• retail layout

• assemble layout

• process layout

• product layout

What type of process would a paper mill be most likely to use?

• Flow shop

• Project

• Job shop

• Batch Flow

An operations strategy:

• Reflects a clear understanding of a firm's long-term goals

• Provides low-variety, homogenous services at high volumes

• Provides the umbrella for key operations management decisions

• None of the above

Which level of the strategy includes an action plan about the productions of goods and/or services?

• Corporate level

• Business level

• Functional level

• Operations department

A statement defining what business an organization is in, who its customers are, how its core beliefs shape its business

• Objective Statement

• Mission Statement

• Goal Statement

• Quality Policy

A competitive priority focusing on offering a wide variety of goods or services

• Time

• Quality

• Flexibility

• Cost

The positions that the firm wants to occupy in its competitive product space;

• Operational effectiveness

• Strategic positioning

• Operational strategy

• Strategic fit

A firm identifies its market position that is best supported by a pre-planned set of process competencies

• Market driven strategy

• Business Strategy

• Operational Strategy

• Process driven strategy