English for Hospitality

How important is Empathy in Hospitality?

• It's not important

• Important

• Very important

• Extremely important

What is your main motivation to work in Hospitality?

• Appreciation

• Professional development

• Make money

• Interaction in a multicultural and diverse space

What do we deliver when we work in Hospitality?

In the quote, "The quality of the experience" implies:

• Price

• Type of hotel

• Service

• Room type

In service, what counts as thing number one?

• Quality of products

• People

• Fiirst impression

• Attention to the needs

Which element makes a client become loyal?

• Price

• Products

• Service

• Transparency

The most effective way to assure customers satisfaction would be:

• By constant staff training

• By an exhaustive selection process to get the best of the best

• By setting an excellent business model.

• By getting feedback from guests

Service is said to be ... (a)