Daily Check INTRO II

How long is the registration code available for a user?

• 12 hours

• 4 hours

• 8 hours

• 24 hours

What types of accounts are supported in registration?

• Only users that need to re-register

• Accounts that are lost or stolen

• Only newly created accounts

• Registration covers both newly created accounts and accounts needing to be re-registered

What 3 operating systems do we support?

What does it mean if you receive a verification code without requesting it?

• That user is receiving unrequested code

• User lost the account

• That account is unregistered

• Account doesn´t exist

What is the nag screen?

• User Didn´t set 2FA PIN

• Is a reminder used by WhatsApp to help you remember your PIN

• Route to L&S

• It’s an additional layer of security for WhatsApp beyond the username and password

Is a user able to deactivate his account when locked by 2FA?

• We must route to REG

• No, if user is locked by 2FA we must route the ticket to that queue

• Yes, accounts can be deactivated while 2fa enable!

• I don´t know

What happens if a user forget their PIN and didn´t set up an email to recovery?

• Close the ticket without response

• User must wait for 7 days to setup PIN again

• User must wait 24 h

• We route the ticket to classic

What words do we take into consideration to confirm that a user is being hacked?

• I don´t know

• Someone is impersonating me, they are using my account, they are asking for money to friend and family

• Pls help someone stealed my phone

• I need to deactivate pls help

Which of the statements is true?

• Review the routes and counts concepts

• 2FA is an optional feature

• Stands for Two Factor Authentication

• Screen can be skipped by disabling it from the nag screen if you forgot it

What is the DBI?

• Code sent to user

• Covers both newly created accounts and accounts needing to be re-registered

• The technical information from the users account and phone (Ratio Antenna)

• Is a PC software that adds a specific type of information from multiple online sources