KC54 - POD4

Dustin Schnexnayder is now the DTC BM for the following:

• Yardstash

  Sky Solutions

  Willow&Everett

• Coffee Gator

  Mixology and Craft

  Sky Solutions

• 3Paleo5

  AMZStuff

  Bath Haven

• CarCache

  Drive Auto

  Fedmax

Tags

Brand manager

POD4

What marketplaces does Mixology & Crafts handle?

• US,UK, and CA

• US,CA, and MX

• UK,DE and NL

• UK, MX and NL

Tags

marktplaces

Can we replace seed kits if a customer complains

about their seeds not germinating/unsatisfied?

• Yes, this is ONLY for seed kit products however.

  Rep can replace seed kits if seeds have not germinated,

  please make sure to include these replacements in our Replacement/Refund tracker data

  so BMs can review how often replacement kits are being sent.

• Yes, we have every seed kit products. Rep can replace seed kits if seeds have germinated,

  We make sure to include these replacements in our Replacement/Refund tracker data so BMs can review how often replacement kits are being sent.

• No, this is ONLY for seed kit products however.

  We cannot replace seed kits if seeds have not germinated,

  We will not include these replacements in our Replacement/Refund tracker data due to irrelevant data.

Tags

warranty

AMZStuff

In filing a USPS claim, which logins do we use?

• Username: Your amzallstars email

  Password: Your amzallstars password

• Username: Your Thras.io email

  Password: Your Password

• Username and password should be obtained in LastPass alone.

• Username: [e-mail]

  Password: Thrasio12!

Tags

USPS label

When raising customer issues to the brand channel, what information do we need to collect first before sending your escalation? Select all that apply.

• Customer's First Name

• Customer's Last Name

• A quick summary of what the customer needs

• Approval from our COL to escalate the issue to the brand channel.

Tags

escalating

When we receive a complaint about property damage and injury, where do we track the information?

• Property and injury tracker

• Damaged Product Tracker

• We no longer need to track the information.

• Monday Board Trackers as per the SOP.

Tags

property damage and injury

Meg Sullivan is the Brand Manager of which brand?

• Quility, Artika

• Willow & Everett, Kizen

• Uflex, Nuvantee, Anshar, Pro Pooch

• Office Owl, Simply Gourmet, Kaiu, Rymora

Tags

Brand manager

August Su is the Brand Manager of which brand?

• Quility, Artika

• Willow & Everett, Kizen

• Uflex, Nuvantee, Anshar, Pro Pooch

• Office Owl, Simply Gourmet, Kaiu, Rymora

Tags

Brand manager

We can locate the Warranty for Green Bulldog Bags using this link:

• https://tinyurl.com/w7j3dkca

• https://tinyurl.com/2j4by5d5

• https://amzn.to/3iDEnUC

• https://amzn.to/2TU0YmY

Tags

Green Bulldogs

For Drive Auto: For damages to seats from the product we did not purchase please email [e-mail] and not maria. These cases do not need to be escalated on Slack.

• TRUE

• FALSE

Tags

Drive Auto