3.05 Customer Service

Partnerships with your current customers and getting new customers will generate ____

• Profit

• Problems

• Promotions

The keys to customer service include which of the following, choose ALL that apply?

• Solicit feedback

• Have a good attitude

• Break your promises

• Keep in touch

Order processing, delivery, installation, technical assistance, and training all happen:

• Before the sale

• After the sale

Knowing your product and customer, providing the right amount of information, and making only promises that can be kept happen:

• Before the sale

• After the sale

Customer expectations are based on which of the following, check ALL that apply

• Promotional messages

• Past Experience

• Word of Mouth

• Individual Needs

A key benefit from offering good customer service is ............

• Lower costs

• Repeat business

• Reduced tax

• less customers

Which statement about customer service is correct?

• Excellent customer service results in a more positive business

  reputation.

• Excellent customer service results in more promises and

  therefore more lawsuits.

• Excellent customer service results in fewer loyal customers.

• Excellent customer service results in lower wages.

How does solving difficult-customer situations benefit your company?

• It will generate repeat business.

• The difficult customers won’t bother you again.

• You will get a promotion.

• All the employees will get promotions.

Good Customer Service helps to:

• Build Your Brand

• Create Trust With Your Customers

• Reduce Customer Complaints & Minimise Problems

• All of the Options