New Cancelation Flow

New Cancelation Flow

KG

20 Qs

quiz-placeholder

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New Cancelation Flow

New Cancelation Flow

Assessment

Quiz

Other

KG

Practice Problem

Medium

Created by

Andrii Kalinin

Used 23+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Normal bin risk wants to cancel in chat. Our actions:

Go offline and ask for a reason in a follow-up email

Ask for a reason and then go offline or fix the issue

Use offline escalation template and then ask for a cancellation reason

Cancel sub and then ask for a cancellation reason

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

PayPal asks for a refund in chat. Our actions:

Ask for a reason, cancel the subscription in Solid and transfer to the billing

Transfer to billing

Cancel subscription and then ask for a reason

Cancel subscription and go offline

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Influence bin risk for cancellation equals to:

Black

Normal

White

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Ukrainian customers equal to:

Black

Normal

White

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Influence bin risk for a refund equals to:

Black

Normal

White

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How can customers cancel a web subscription to BetterMe on their own:

On the BetterMe web version page

Through online banking

In Google Play/ AppStore account

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customer with AppStore and Web purchases asks to cancel subscription (Bin risk White). Our actions:

Cancel both subscriptions

Ask for a reason

Send instructions on how to cancel store sub and ask for a reason

Transfer to Billing

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