2023 TRAINING ADDITIONAL TEST

How many days do the customers have to pick up an unscheduled order before the expiration?

• 4 days

• 3-5 business days.

• 7 days

• All the time they want

When is generated a tracking number for a Walmart.com order?

• When the order is placed.

• When the order is delivered.

• When the order is shipped out.

• When the order is packaged.

Marta is complaining because her refund for the cancelled order has not been posted back to the Credit Card.

• Explain that is an authorization hold that is going to be removed within 7-10 business days

• Educate that is an authorization hold that is going to be removed within 5 days

• Inform that a refund will be posted back within 5 business days.

• Marta needs to contact her financial institution.

What is stuck in processing?

• Order was cancelled

• Order shipped and lost during transit.

• Order never shipped out and ESD passed 48 hrs.

• Item is out of stock.

Customer wants to cancel an order, but the order has been shipped already. What can you do?

• Educate the customer about the return process.

• Suggest to call us back probably the cancellation option can be available later on.

  Incorrect

• Request a cancellation from CCA.

  Correct

• Call the manufacturer

Which of these is not true?

• You can process a compensation when we didn't meet the customer's expectations.

• You can't process an adjustment for shipping if the order has been delivered yet.

• You can't process an exception when the return's policy for an item has passed already.

• You don't need to verify the account whenever you will spoof the account.

What is the name of the system in which you should process a refund?

• Interceptas

• CCA

• Right now

• VCC

How many days do the customers have to pick up a scheduled order before the expiration?

• Next business day

• Same day until 12 PM

• Same day until 8PM

• Only in the timeslot selected.

How many days can take for a Freight Company to contact the customer to schedule the delivery?

• 5 business days

• 5 days

• 4 days

• 10 days

What can we do if an order is canceled due to a customer insult

• Flag the order and adv to reoder on the next day.

• Flag order and adv to reorder in 30 min.

• Flag order and adv to reorder in 4.5 min.

• Flag order and adv to reorder in 4.5 hrs.