Troubleshooting (IT)

Which is the correct definition of troubleshooting?

• The act or process of discovering and resolving problems, disputes, or mechanical or technical issues

• a systematic approach to problem solving that is often used to find and correct issues with complex machines, electronics, computers and software systems.

• a form of problem solving, often applied to repair failed products or processes on a machine or a system.

• All of the above

A recommendation when troubleshooting problems is

• stop, drop and roll

• Take notes about error messages

• talk about the problem

• computer will solve problem itself

Who is the owner of facebook?

• Bill Gates

• Jeff Bezos

• Mark Zuckerberg

• Elton Musk

Which is not a troubleshooting problem?

• The computer is frozen

• YouTube playing video

• Can't hear sound

• An application is frozen

Which is not a troubleshooting option if a keyboard/mouse is not working?

• make sure it is correctly plugged in to the computer.

• Break it in pieces

• ensure it is turned on and that its batteries are charged

• Disconnect the mouse cable and then reconnect to a different USB port.