Module 6 - Follow and Clarify Instructions

What are known to be general guidelines with an indication of authority?

• Directions

• Instructions

• Both A and B

• None of the above

What are commands or steps needed to make a particular event happen?

• Directions

• Instructions

• Both A and B

• None of the above

Who usually gives instructions at the workplace?

• Employee

• Employer

• Worker

• All of them

The following are tips in giving instructions EXCEPT _____________.

• Provide content and be specific.

• Resist any urge to micromanage.

• Ask politely rather than barking orders.

• Do not offer the other person to ask questions.

Which of the following statements is a good tip in asking instructions politely?

• Speak at a reasonable volume and use kind, respectful words.

• Try to avoid negative language and don’t forget to say “please”.

• Tone of voice can change everything especially when telling someone what

  to do.

• All of them.

The following are tips in providing context and specific instructions EXCEPT _____________.

• Give all the details.

• Avoid negative language.

• Provide any background to help better understand the task at hand.

• Try your best to be as detailed as you can, especially when you have a set idea about how the task should be done.

What will you provide if a worker follows the instructions properly?

• Positive feedback.

• Appropriate gratitude.

• Both A and B

• None of the above

What is the importance of asking questions before proceeding to the given tasks?

• To make things in order.

• To do the tasks properly.

• To be able to do the tasks easier and faster.

• To understand better what to do and to have a greater chance for a successful

The following are tips in following instructions and fulfilling tasks EXCEPT ______________.

• Actively listen.

• Take down notes.

• Respond with negative attitude.

• Before starting the task, make a checklist.

What happens if you will not follow instructions properly?

• A. It can lead to life and death situations that may end tragically.

• It can cause chaos and great frustration in any type of environment.

• When a person does not follow instructions, he finds that finishing tasks is much more difficult.

• All of them