........................... managers implement plans developed higher up in the hierarchy.

• first-line

• key account

• cross-funcional team

• COO

A matrix structure brings together people from different parts of the organization to work as cross-functional teams.

• true

• false

Senior management's vision for the company is called mission .......................

How a product gets from the manufacturer to the end-user is called : distribution ..............................

A business unit that spends money but does not generate revenue is called:

• facility

• shareholder value

• core business

• cost centre

when everyone who wants the product already has it :

• market research

• over-reliance

• market saturation

• workflow

Overhead costs are indirect costs i.e. the costs of something that are not directly involved in making a particular product or providing a particular service

• true

• false

• it depends

workflow=production costs

• true

• false

state-of-the-art = customised/personalized

• true

• false

A word for limits imposed on the quantity of goods that can be imported is:

• quota

• value-for-money

• tariff

• overhead