A: Air Buzz Company. _______________

B: I would like to talk to Mr. Anton, please.

A: One moment, please. I'll put you through.

• Can you help me?

• What would you like to order?

• How may I help you?

• How do you do?

Sie möchten Anja Smith sprechen. Eine Möglichkeit, dies auf eine höfliche Art und Weise zu erfragen, ist die Folgende:

I tried calling you, but the line was engaged.

In the context of phone calls, the underlined word has the same meaning with….

• married

• free

• busy

• open

A: I’m _______ she is in a meeting. Could you call back later?

B: All right, then.

• afraid

• feeling

• thinking

• regret

A: May I speak to Mr. David?

B: I’m sorry. _______.

• He is available right now.

• He is in a meeting right now.

• He is free today.

• He will call you back.

Could you .................. (for) a moment please? I'm getting another call now in my phone.

"to speak up" means:

• to connect using the power button

• to repeat something

• to end a telephone conversation

• to speak louder

Sie möchten höflich Fragen, wie Sie dem Anrufer (weiter)helfen können. Sie sagen: "How ..."

Please leave a message after the ........ .

• answer

• call

• tone

• sirene

You didn't understand the caller's name. The politest way to ask for it is by saying ...

• Sorry, I didn't quite catch your name. Could you repeat it, please?

• My English isn't very good. Can you repeat your name?

• I couldn't understand you.

• Pardon?