With customers-----

• Be polite 

• Be right

Staff dressing is ------

• Not important 

• Very important

Using polite words is important.

• True

• False

Greet with ___________

• Low voice

• Loud and clear voice

• Very loud voice

In Emirati culture we always offer ____________ to guests.

• nothing

• dates

• dates and Gehwa

• orange juice

When listening to a guest:

• Use your phone

• Make eye contact

When talking to guests

• Ask personal questions

• Ask general questions

When a guest is angry

• Shout at them

• Remain polite

• Ignore them

Answer customer questions:

• in office

• on email

• Any time

Staff Clothes 

• Neat and clean

• Does not matter