Computer Troubleshooting

What is most likely wrong with the monitor if you have done all of the troubleshooting steps?

• the monitor cord is broken
• the computer is broken
• the monitor needs to be replaced

Computer viruses are

• Programs that hackers use to harm your computers or steal info.

• A sickness that humans catch from computers

• can only be acquired through the internet

• can only be acquired through email

TRUE/FALSE: Troubleshooting means taking a psychological and scientific approach to fixing a computer problem?

• True

• False

Which of the following is NOT one of the four troubleshooting steps?

• Look at the problem

• Describe the problem

• Select the best solution

• Decide the cause of the problem

Identify which one of the following approaches to troubleshooting that deals with a website where people post about specific computer problems.

• Google searching

• Any website

• Knowledge Base

• Online Forum

If the operating system does not boot to the log in screen, what is a possible cause?

What is the purpose of the Task Manager tool?

In your own words explain why is it important to keep your virus protection software up to date?

What is meant by "Quarantine" in information technology?

What mode can you boot your computer in to troubleshoot?

• Secure Mode

• Troubleshoot Mode

• Safe Mode

• Basic Mode