Computer Troubleshooting

What is most likely wrong with the monitor if you have done all of the troubleshooting steps?

• the monitor cord is broken
• the computer is broken
• the monitor needs to be replaced

Computer viruses are

• Programs that hackers use to harm your computers or steal info.

• A sickness that humans catch from computers

• can only be acquired through the internet

• can only be acquired through email

TRUE/FALSE: Troubleshooting means taking a psychological and scientific approach to fixing a computer problem?

• True

• False

Which of the following is NOT one of the four troubleshooting steps?

• Look at the problem

• Describe the problem

• Select the best solution

• Decide the cause of the problem

Identify which one of the following approaches to troubleshooting that deals with a website where people post about specific computer problems.

• Google searching

• Any website

• Knowledge Base

• Online Forum

If the operating system does not boot to the log in screen, what is a possible cause?

Evaluate responses using AI:

OFF

What is the purpose of the Task Manager tool?

Evaluate responses using AI:

OFF

In your own words explain why is it important to keep your virus protection software up to date?

Evaluate responses using AI:

OFF

What is meant by "Quarantine" in information technology?

Evaluate responses using AI:

OFF

What mode can you boot your computer in to troubleshoot?

• Secure Mode

• Troubleshoot Mode

• Safe Mode

• Basic Mode